When you close out a shipment, Zenda automatically schedules a door-to-door delivery:
Our delivery partner picks up your shipment from your warehouse and takes it to the nearest British Airways airport
Your shipment flies to Europe overnight and clears customs automatically
And finally, our parcel delivery partner delivers it to your customer’s door
Zenda fills the gap between Express and Postal shipping. By offering your customers more choice with Zenda as a shipping option, they will benefit in the following ways:
Our onboarding process is designed to get you shipping as soon as possible. There are six simple steps which can be completed in as little as one to two weeks:
Contact your account manager and provide us with information about your warehouse location, products, and shipping needs. We will use this information to send you a personalized rate card.
When you are pleased with your personalized rates, we’ll send you our service contract and all the necessary onboarding documents. Just fill out a credit application, a warehouse details form, and a TSA Known Shipper application.
Zenda is a Delivered Duty Paid (DDP) service, which means all required taxes and duties are paid upfront. In order to prevent product delays and provide accurate landed costs, Zenda will map all of your products to commodity codes. Send us your item catalog with product descriptions, materials, and HS Codes, and we’ll handle it from there!
After you are set up in our system, we will send you two sets of credentials: an Admin login and a Ship login. Your Admin login can be used for Zenda Checkout or Shipper HQ, and it also grants you access to your invoices, and other features on our web dashboard.
Connect Zenda Ship to your store and start fulfilling your orders! For help connecting your store with Zenda Ship, check out our Guide.
Zenda automatically provides loss and damage protection on all of your individual parcels, covering up to $100 in declared value per parcel.
If you have a parcel with a higher declared value, we offer optional additional coverage for parcels up to $2,000 in declared value, priced at $1.00 for each additional $100 in coverage.
The maximum weight of each parcel you can ship with Zenda for any destination is 66 lbs.
The maximum dimensions of each parcel vary by country; have a look at the table below for the full list.
|Country||Max length (in)||Max volume (in3)||Max girth (in)||How is girth calculated?|
The minimum weight of each piece (the outer bag or container where you place your parcels at close out) you can ship with Zenda is 2.3 lbs.
Zenda's Dimensional Weight or DIM factor is 166. Our pricing is based on the greater of actual weight or dimensional weight of each parcel.
There is no limit to the value of the items you can ship with Zenda. However, for high value items, you may need to do a separate Electronic Export Information filing to the US Customs and Border Protection (CBP).
Electronic Export Information (EEI) is an additional filing that is usually required by the US CBP for US exports that contain a single commodity value exceeding USD$2,500.
All EEI is provided to the US Census Bureau, and is used for export compliance and governmental reporting.
Understanding if you even need to worry about this is key, so in this section we’ll show you how to know if an EEI is required.
The important thing to remember is that this rule applies to single Schedule B numbers. A Schedule B number, also known as an export code, is a 10-digit code issued by the US Census Bureau to classify exported products in the US. You can look up your products' Schedule B numbers with the Census Bureau's free online tool, called the Schedule B Search Engine.
Here are some example exports to explain how this works. Important: One export = one order to a single customer (consignee).
|Item||Schedule B number||Value|
In this example, an EEI or any kind of export declaration would not be required. Why? Because the value of each Schedule B number does not exceed $2,500.
|Item||Schedule B number||Value|
In this example, an EEI is required, because there are three items of the same Schedule B number that exceed $2,500.
There are two options available to you to complete an EEI:
Zenda is working to be able to provide this 3rd party service on your behalf, so check back on this section soon for an update!
Zenda addresses the top 4 reasons why customers will abandon a shopping cart when shipping from an international website.
|Top shipping concerns||Zenda's solution|
|International shipping costs are too high||Our prices are at or near postal prices|
|Unknown customs duties and taxes||Every package is Delivered Duty Paid|
|Delivery time is not fast enough||4 to 8 day delivery to 25 European countries|
|Concern that the item may not be received||Door-to-door tracking|
You bet. Our team will take you through our solution and recommend the best solution for you to get shipping as soon as possible. Just drop us a line using the contact form below!
Interested in learning more? Send us an email or fill in the contact form below. We'll be in touch!