How to connect your eCommerce store

You can connect your store to Zenda Ship to retrieve the orders that are ready to ship, get status updates when you pack and ship an order, and attach tracking numbers for each parcel.

Select your eCommerce platform below to get started.

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1. Go to the Integrations page

  • Go to your Zenda dashboard and log in with your Warehouse Manager account
  • Click on the header dropdown and select "Integrations"
  • Click on "connect" your Magento or Magento 2 store
  • Add an account name and your store url
  • Click on "Download connection bridge". This will download a zip file named “bridge.zip” to your computer.

2. Upload the bridge to your store's root folder

  • Extract the file. It will contain a “bridge2cart” folder.
  • Upload the "bridge2cart" folder to your store’s root folder by using your preferred FTP client (like WinSCP, FileFTP, FileZilla, CuteFTP or Cyberduck)

3. Go back to the Integrations page

  • Click on "Connect"
  • You will then be taken to the status configuration page

4. Map your statuses

  • Set Ready to Pack status to "Pending": Only those orders in your store with this status will show up in Zenda’s Your Orders page, so you can pack them with Zenda.
  • Set In Progress status to "Processing": When you pack an order into parcels, and before you Close Out a shipment, that order will update to this status in your store. That order will also no longer appear in Zenda's Your Orders page.
  • Set Shipped status to "Complete": Once you Close Out a shipment with Zenda, the relevant orders in your store will update to this status.

5. Track your parcels

  • Click on the order. Under Shipping and Handling Information, click on "Track Order", where you will see the ZEN tracking number.

1. Go to the Integrations page

  • Go to your Zenda dashboard and log in with your Warehouse Manager account
  • Click on the header dropdown and select "Integrations"
  • Click on "connect" your Shopify store
  • Add an account name and your store URL

2. Go to your Shopify admin portal

  • In your Shopify dashboard, on the left hand menu, click on Apps
  • Click on "Working with a developer on your shop? Manage private apps" and then on "Create a new private app"
  • Name your Private app "Zenda" and give "Read and Write" access to orders, transactions and fulfillments. Keep the rest of the permissions to "Read".
  • To ensure you get tracking numbers back from Zenda, go to your new private app settings. Under "Admin API Permissions", make sure that the "Inventory" is also set to Read and Write access.

3. Go back to the Zenda Integrations page

  • Copy across your API Key, API Password and Shared Secret values
  • Click on "Connect"
  • You will then be taken to the status configuration page

4. Map your statuses

  • Set Ready to Pack status to "Open": Orders in your store with this status will show up in Zenda’s Your Orders page, so you can pack them with Zenda
  • Set In progress status to "Closed": When you pack an order into parcels, and before you Close Out a shipment, that order will update to this status in your store. Your order will look archived in Shopify, so you know you have to update it. Update this order to Partially Fulfilled manually. That order will no longer show in Zenda Your Orders page, even if you unarchive it.
  • Set Shipped status to "Closed": Once you Close Out a shipment with Zenda, the relevant orders in your store will update to this status. Your order will look archived in Shopify, so you know you have to update it to "Fulfilled".

5. Track your parcels

  • Click on the order. Your ZEN tracking number will show at the top of the order.

1. Go to the Integrations page

  • Go to your Zenda dashboard and log in with your Warehouse Manager account
  • Click on the header dropdown and select "Integrations"
  • Click on "connect" your Magento or Magento 2 store
  • Add an account name and your store url
  • Click on "Download connection bridge". This will download a zip file named “bridge.zip” to your computer.
  • Open the zip file and open the config.php file in a text editor. Scroll to the bottom and copy this define("M1_TOKEN", "96f4e883abe6ca4d151540ac6fe2acd2");

2. Upload the bridge to your store's root folder

  • Extract the file. It will contain a “bridge2cart” folder.
  • Upload it to your store’s root folder using your preferred FTP client (WinSCP, FileFTP, FileZilla, CuteFTP, Cyberduck...)

3. Go back to the Integrations page

  • Click on "Connect"
  • You will then be taken to the status configuration page

4. Map your statuses

  • Set Ready to Pack status to "On Hold": Only those orders in your store with this status will show up in Zenda’s Your Orders page, so you can pack them with Zenda.
  • Set In Progress status to "Processing": When you pack an order into parcels, and before you Close Out a shipment, that order will update to this status in your store. That order will also no longer appear in Zenda's Your Orders page.
  • Set Shipped status to "Completed": Once you Close Out a shipment with Zenda, the relevant orders in your store will update to this status.

5. Track your parcels

  • To see Zenda tracking numbers in your Woocommerce store, you have to install the following Woocommece plugin. You can find a guide on how to install the plugin here.
  • Go to Your Orders. Each order's ZEN tracking number will appear under the column "Shipment Tracking".

  • Log into your BigCommerce account, click Advanced Settings on the left menu, and then API Accounts
  • On the Store API Accounts screen, click Create API Account.
  • Name the account 'Zenda'.
  • Switch all permissions to 'Read-only'
  • Switch Orders and Order Transactions to 'Modify'.
  • click Save
  • On the next screen, copy down the Client ID and Access Token
  • Click Done and then open the API credentials txt file that should have downloaded
  • In the file, find and copy the text from 'stores' and before '/v3', or the text in blue in this example: 'Zenda API PATH: https://api.bigcommerce.com/stores/3wzptyx5t0/v3/'. This is your Context.

2. Add BigCommerce to Zenda

  • Go to your Zenda dashboard and log in with your Warehouse Manager account
  • Click on the header dropdown and select "Integrations"
  • Click Connect to BigCommerce and enter your Account Name (as you've named it in the BigCommerce app), your BigCommerce Store URL, Access Token (as copied above), Client ID (as copied above) and the Context (as copied from the API credentials txt file)
  • Click on "Connect"
  • You will then be taken to the status configuration page

3. Map your statuses

  • Set Ready to Pack status to "Awaiting Fulfilment": Only those orders in your store with this status will show up in Zenda’s Your Orders page, so you can pack them with Zenda.
  • Set In Progress status to "Partially Shipped": When you pack an order into parcels, and before you Close Out a shipment, that order will update to this status in your store. That order will also no longer appear in Zenda's Your Orders page.
  • Set Shipped status to "Completed": Once you Close Out a shipment with Zenda, the relevant orders in your store will update to this status.

For a step-by-step guide on how to use Zenda Ship, click below!

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