When shipping packages internationally, eRetailers have to choose between a fast delivery that costs a fortune, or a less expensive shipment that takes weeks to arrive.
Zenda now offers the best of both worlds – fast shipping and great prices – with the added bonuses of door-to-door tracking and pre-paid duties and taxes.
Powered by British Airways, Zenda delivers your packages to Europe in 4 to 8 days.
Zenda is a sister company of British Airways. We fly daily out of 20 US airports, and arrive in Europe the very next morning.
The Zenda API can be integrated into your existing shopping cart and platforms. You can also book your shipments via our web interface or with a CSV upload.
Our tax and duty calculator gives you a real-time landed cost, right in your shopping cart. Our customs declaration engine will also save you time filling out customs paperwork.
Zenda offers up to 60 tracking updates as your packages move from your warehouse to your customer’s front door.
Zenda reaches 500 million of the world’s most active eCommerce shoppers
Manage all of your Zenda shipments in a few screens, and give your customers self-service access to track their own packages.
Zenda will soon connect directly with the most popular shopping carts, allowing you to integrate to Zenda in a few steps.
Interested in learning more? Send us an email or fill in the contact form below. We'll be in touch!
Last updated: March 1, 2018
Zenda is committed to respecting your privacy and protecting your personal information.
Our website refers to zenda.global and live.zenda.global.
Zenda will also be the “data controller” of any personal information processed in relation to your membership of FWD. Rewards or another membership programme operated by Zenda.
If another airline will be required to complete your booking, we will share necessary data that will allow the completion of the booking to fulfil our service contract with you. The other airline will also separately be considered a “data controller” under European Union and UK data protection law. You can access the privacy policies of any other airlines from them directly.
Personal information means details which identify you or could be used to identify you, such as your name and contact details or purchase history. It may also include information about how you use our websites.
Where we reference that others are data controllers in the section “Controller of Personal Information “or “Who do we share your personal information with?” you should consult their privacy policies for further information.
We take great care to protect the personal information you provide to us. Here are some things you can do to keep your information secure.
To make sure your access to our websites and other online services is secure, you should not share your log in details with anyone else. When you finish using the website or online services you should log out if others may be able to access your computer or device. This is especially important if you are using a publicly accessible computer.
When you make a booking, you will be given a booking reference. This will appear on the email confirmation. You should keep your booking reference confidential always.
Giving your booking reference to others may allow them to access your booking details through our system.
There is an Internet fraud practice known as "Phishing" which is the illegal gathering of personal information by deception. Unsolicited emails are sent to individuals from lists illegally gathered by a third party, and recipients are asked to enter or reconfirm bank or password details into a 'cloned' or illegal copy website.
We collect personal information about you whenever you use our services (whether these services are provided by us or by other companies or agents acting on our behalf), including when you book with us, when you use our website, or interact with us via email or use our contact centres.
In addition, we may receive personal information about you from third parties, such as:
When you use our services, you will need to provide us with your personal details
We collect the following categories of personal information:
Your name, company, position, email, City and Country
We will know if you booked via zendaglobal.com or used another sales channel such as an account manager or our contact centre
Details of your previous bookings, such as products booked, delays or airport disruption, and your customer feedback.
We will retain your information if you have entered a competition, registered for a promotion or interacted with us via social media such as Facebook or LinkedIn.
To help us to personalise your information and improve our website we collect information about your searches and the content you have viewed on our website using cookies and similar technologies, such as the website you come from, internet banner advertisements and links which appear on our marketing partner’ websites
We will use previous web usage data stored within the cookie to personalise and understand you as a customer. This could include if you have entered any booking information on our website, or if you used your Online account.
We would be able understand from your data usage that you have visited our website and searched for a product, but did not complete your booking. We may use this information to contact you to offer more information about the booking and the product.
Identifying the county from which you are accessing the relevant website which will enable us to provide more relevant content and use an appropriate language
If we have your permission we may use the functionality on your device (such as Bluetooth, Wi-Fi and GPS) to determine your location to provide a personalised service (You can access or change this option by amending the location settings on your device).
Certain categories of personal information, such as that about race, ethnicity, religion, health, sexuality or biometric information are special categories of data requiring additional protection under European Union and UK data protection law and is referred to here as “sensitive personal data”. Generally, we try to limit the circumstances where we collect and process sensitive personal data.
The main purposes for which we use your personal information are:
We will use the data you provide so we can process bookings, take payment, provide information to relevant authorities (such as tax, customs authorities) and so that Zenda agents know what is booked on a flight.
We may send a communication informing you of any operational updates about your bookings.
We may update and share non-personal information with our media agency, in order to serve tailored and relevant advertising from our partners and third parties on our websites and social channels.
We will analyse the way in which our sales channels, products and services are being used by customers so that we can understand how to improve the service we offer and encourage customers to use the full range of our products and services.
We may send you information about our products and services by email
Tailor the content of our websites, emails and other communications to ensure they are relevant to you as possible – including previous product bookings including offers and/or services relating to that or a similar product booking
Understand your route preferences and provide information about offers, such as special rates on such routes
If you’ve searched for a product but not booked, we may remind you about our services via Facebook or LinkedIn based on the products you searched for previously.
We may combine / match anonymised customer relationship marketing data with a third party (e.g. Google, Facebook) so both companies can understand behavioural activities such as knowing other sites visited
Even if you have opted-out of receiving marketing information from us, we may still send you communications about the services you have booked to use, such as your booking information. These communications will help you get the most from the services we provide
We may also send you communications about the services you have previously used, for example, where you experienced some form of issue or problem and we wish to contact you about it proactively in order to resolve it successfully
We may monitor the way that you and other customers use our website so that we can identify ways to improve the website experience.
We may use and retain your personal information, including your purchase history, for administrative purposes, which may include for example, accounting and billing, auditing, credit verification, anti-fraud screening (including the use of credit reference agency searches) and systems testing, maintenance and development.
In some regions, when you complete a Pet Enquiry Form, we may need to share your information with our trusted third party pet providers. They will use the information and data you provide to contact you and facilitate a booking. When completing and submitting the pet enquiry, you will be informed of this and whether you choose to consent to the sharing of your personal information with these third parties.
When we collect information directly from you we may ask you if you do not want to receive our marketing communications. Please be aware that we do sometimes send marketing communications that promote a third party’s products and services (for example, those of our business partners) as well as our own.
If you decide you would no longer like to be sent marketing communications, you can change your mind at any time. The ways to stop being sent marketing communications are described below:
Email your request to our Data Protection Coordinator: email@example.com
In addition, each marketing communication we send by email will also have an “unsubscribe” option which will allow you to stop you receiving further marketing emails. We aim to action requests to stop being sent marketing communications within 10 working days of receiving those requests, but it is possible you will receive some marketing in the period prior to that change being made.
Please note that if you tell us that you do not wish to be sent further marketing communications, you will still receive service communications (as described above) which are necessary, for example, to confirm your booking or to provide you with an update you on its status. If you are a Loyalty Scheme customer, we will continue to keep you informed about your membership and other important service information relating to the respective scheme. If you ask us to stop sending marketing communications, please note we will retain your personal information for the purposes of indicating that you do not want to receive marketing communications.
Zenda will only process your personal information where we have a legal basis to do so. The legal basis will depend on the reason or reasons Zenda collected and needs to use your information. Under EU and UK data protection laws in almost all cases the legal basis will be:
More information on each legal basis is provided below.
If processing of your data is subject to any other laws then the basis of processing your data may be different to that set out above and may in those circumstances be based on your consent in all cases.
We will keep your information for as long as we need it for the purpose it is being processed for. For example, where you book a product with us we will keep the information related to your booking, so we can fulfil the specific arrangements you have made and after that, we will keep the information for a period which enables us to handle or respond to any complaints, queries or concerns relating to the booking. The information may also be retained so that we can continue to improve your Zenda experience and to ensure that you receive any loyalty rewards which are due to you.
We will actively review the information we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or customer need for it to be retained.
It will be necessary for Zenda to use your personal information to complete a booking you have made with us. For example, we will need to use information such as your Airway Bill or IATA number to provide you with the service you have requested and purchased.
As an air freight provider Zenda has a legitimate business interest to use the personal information we collect to offer an effective service and carry out our business.
Where our contract is with your employer, rather than with you directly
We will carry out analysis and use data to personalise your experience
When needed for the conduct of legal claims
There are situations where Zenda is subject to a legal obligation and needs to use your personal information to comply with those obligations.
If your freight is delayed or misplaced
Alternatively, we may collect and use your personal information where you have given your specific consent to us doing so.
If you ask us to send you information in response to a specific query, such as a quotation
If the basis of our processing your data is consent, you can withdraw your consent to such processing at any time, including by changing your preferences via your online account, described above or my contacting your account manager.
However, if you withdraw this consent, in some circumstances, it may mean we will not be able to provide all or parts of the services you have requested from us.
Your personal information may be shared with the companies within our group, which includes International Consolidated Airlines Group S.A (IAG), IAG Cargo, British Airways, Iberia, Iberia Express, Vueling, Aer Lingus, OpenSkies, British Airways Holidays, Avios, BA CityFlyer, IAG Connect and IAG GBS. For more details about our group please visit the website of our parent company, IAG. We share information with them, so they can assist us in providing services to you and to understand more about you. For example, if you have flown with one of the other airlines in the IAG Group we may use this information to understand more about the sorts of routes and services you are likely to be interested in.
You will only be sent marketing emails from other companies within our group where you have provided your consent to those companies.
We may also disclose your personal information to the following third parties for the purpose described here:
If necessary to comply with a legal or regulatory obligation in any jurisdiction, including where that obligation arises because of a voluntary act or decision by us (e.g. our decision to operate to a country or a related decision)
We do not sell personal information to third parties, and we only allow third parties to send you marketing information where we have your consent to do so.
Your personal information may be sent to and stored by us and third parties in countries outside the country in which you are located and outside the European Economic Area and the UK.
The nature of our business means it is often necessary for us to send your personal information outside the European Economic Area or the UK to fulfil your booking arrangements. This occurs because our business and the third parties identified in “Who do we share your personal information with?” have operations in countries across the world. For example, where you are booking outside of the European Economic Area or the UK, your personal information will be transferred to border control and immigration outside of these territories.
In addition, we may transfer your data to parties in countries outside the country in which you are located to provide services to us.
This may involve sending your data to countries where under their local laws you may have fewer legal rights.
Email your request to our Data Protection Coordinator: firstname.lastname@example.org.
Under data protection laws in the European Union and the UK, you have certain rights in relation to your personal information. Responses to exercise your rights will be provided within 1 month and generally there is no fee for making these requests. If your request is particularly complicated we may extend the deadline for responding to three months, but we will let you know if this is the case.
We will handle all requests in accordance with applicable law. However, depending on the right you wish to exercise, and the nature of the personal information involved, there may be legal reasons why we cannot grant your request. Further explanation of those rights and the exceptions to them are set out below.
Details of how to exercise your rights are set out in the section below “How can you exercise your legal rights in relation to your personal information?”
Your rights include the following:
If you wish to exercise any of these rights, please email or write to us at the address below and include the following information with your request:
Any details which may help us locate the information which is the subject of your request, for example:
If you wish the information to be provided to you in a machine-readable copy, please indicate that at the time of making your request.
Please email your request to: email@example.com or post your request to:
PO Box 99,
Our Cookies Policy explains what cookies are, how we use them, how third-parties with which we partner use them, your options and further information.
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows Zenda or a third-party to recognise you and make your next visit easier and Zenda more efficient to you.
Cookies can be "persistent" or "session" cookies.
When you engage with Zenda, we may place a number of cookies files in your web browser.
Zenda uses both session and persistent cookies and different types of cookies to run its service.
Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
In addition to our own cookies, we may also use various third-party cookies to report usage statistics and deliver advertisements about Zenda and so on, these include but are not limited to Google Analytics.
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|_ga||Google Analytics||Used to distinguish between users and track website usage. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.||2 years|
|_gat||Google Analytics||10 minutes|
|NID||Google Analytics||6 months|
|Consent||cookieconsent.insites.com||To track that you agreed to cookies being used.||1 year|
|_mkto_trk||New Relic||Preserves users' states across pages||2 years|
|ajs_anonymous_id||New Relic||15 days|
|ajs_group_id||New Relic||1 year|
|ajs_user_id||New Relic||1 year|
|ei_client_id||New Relic||2 years|
|hit_signup_confirmation||New Relic||15 days|
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More information in regard to opting-out of third party cookies, can be found in their respective privacy policies:
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit, www.allaboutcookies.org or www.aboutcookies.org or for further. information regarding your online choices you can visit www.youronlinechoices.eu.